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Scudder Taylor Fuel

Home Heating Oil Delivery, Heating, Air Conditioning, Installation & Repair

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FAQ Support Center

  • No Heat?
  • FAQ
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  • Full Service vs COD?
  • Why Scudder Taylor Fuel?
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What is the difference between Full-Service & COD Oil Delivery?
Full-service oil has many benefits including customer support, automatic delivery, payment plans, optional budget plans, and a strong partnership with your oil provider. COD/Discount is just that – cash payment at the point of delivery. Wondering if full-service is right for you and your family? Compare and Contrast Full Service vs. COD and decide for yourself.

How does Automatic Delivery work?
A benefit of full-service oil delivery, automatic delivery ensures the customer will receive an oil delivery before they run out, and the customer doesn’t need to initiate the request. We use a specially formulated digital monitoring system based on a degree-day calculation; dispatching oil deliveries automatically based on a combination of weather indicators and your estimated consumption rate. Automatic Delivery customers qualify for a 5 cent discount per gallon if they pay within 10 days.

What is a “degree-day”?
Degree-day monitoring is a system used to calculate how much oil you use based on the temperature outside. The average temperature is taken for the 24-hour period, for example 28° F. That is subtracted from 65° F, to give you a degree day of 37. The higher the degree day, that more fuel you use.

What is BioHeat®?
BioHeat® is regular heating oil blended with 2-5% Biodiesel. Biodiesel is a renewable energy resource that is made domestically from fatty acids found in soy and vegetable oils, recycled restaurant oils, and other natural sources. BioHeat® burns cleaner, produces fewer emissions, and can extend the life of your equipment. For more information, please visit www.bioheatonline.com

Who do I call when I need service?
Scudder Taylor Fuel support and service technicians are available 24/7, 365 days-a-year, so whether you require a proactive cleaning and tuneup or a no-heat emergency in the middle of the night, there will always be someone to answer your call at (800) 698-0474.

What can I do to troubleshoot when I have no heat?

  1. Make sure your thermostat is set for a temperature above your current room temperature.
  2. Make sure your heating system emergency switch is “ON”
  3. Check the fuses – or circuit breakers – that control your heating system.
  4. Check the oil level in your tank.
  5. Press your system’s “RESET” button ONE TIME ONLY. (This red button is typically found on a small box on the burner)

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No Heat?

When You Discover There's No Heat Use this …

FAQ

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Energy Saving Tips

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Energy Saving Tips

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Scudder Taylor Fuel

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HYANNIS OFFICE

Scudder Taylor Fuel
478 South Street
Hyannis, MA 02601
Toll-Free: (800) 698-0474
Direct: (508) 775-0474
Fax: (508) 771-8077

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Fawcett Energy Locations

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BRAINTREE OFFICE

345 Quincy Avenue
Braintree, MA 02184
Toll-Free: (800) 464-1920
Direct: (617) 773-8177
Fax: (781) 843-9494
info@fawcettenergy.com
www.fawcettenergy.com

KINGSTON OFFICE

82 Main Street
Kingston, MA 02364
Toll-Free: (800) 464-1920
Direct: (781) 585-1920
Fax: (781) 585-9339
info@fawcettenergy.com
www.fawcettenergy.com

Fawcett Energy Locations

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WINCHESTER OFFICE

31 Holton Street
Winchester, MA 01890
Toll-free: (800) 792 - 5678
Direct: (617) 547 - 2360
Fax: (781) 570-2334
info@fawcettenergy.com
www.fawcettenergy.com

BLACKSTONE OFFICE

25 Montcalm Avenue
Blackstone, MA 01504
Toll-free: (800) 792 - 5678
Direct: (508) 883-6010
info@fawcettenergy.com
www.fawcettenergy.com

DARTMOUTH OFFICE

567 Collins Corner Road
North Dartmouth, MA 02747
Toll-Free: (800) 464-1920
Direct: (508) 995-1632
info@fawcettenergy.com
www.fawcettenergy.com

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